Home / COVID-19 Updates / Faculty & Student Remote Service FAQs

Faculty & Student Remote Service FAQs

Get quick answers to common Libraries questions related to temporary service changes and remote learning. Updated: June 8, 2020
For more information, see also Libraries Remote Resources and Services.

  • I'm graduating in Spring 2020. Can I still access online materials this summer? Do I need to turn in my books to graduate?
    • Graduating students retain off-campus access to online library collections and databases during the summer using Husky OnNet or the off-campus proxy. If you do not continue taking classes in the fall, these library privileges will expire during Winter 2021.
    • Graduating students are asked to keep their physical library items until we reopen if possible. Keeping books will not affect your ability to graduate. If you are unable to keep items, please email suzzcirc@uw.edu.
  • I'm confused about due dates and fines while the physical libraries are closed. Will I be charged if I don't return my item(s)?
    • All book returns are currently closed. Please keep all items until we reopen. If you are unable to keep items, please email suzzcirc@uw.edu.
    • Due dates: will be extended when possible while services are limited. Overdue fines accrued between March 6, 2020 and the day the Libraries re-open will be cancelled.
    • You can also renew your books online Log into Your Library Account -- you will see your active loans displayed on the Loans section. Look for the title you need to renew and click renew. You can also renew all your active loans by selecting Renew All.
    • What is the plan for library course reserves this summer?
      • At this time, all UW Libraries buildings remain closed to both users and staff. Due to these uncertainties with buildings access, we will continue to accept only e-content requests for course reserves this summer.
    • How can I get help adding streaming media to my online course?
      • Step-by-step guidance is available on the Libraries' Streaming Media Guide. You may also contact your subject librarian for assistance.
    • What are the current restrictions on new streaming media requests?
      • The UW Libraries is temporarily adjusting our streaming criteria given the current public health crisis to allow for additional streaming requests per course and eliminating the minimum class enrollment. For more information, visit the Libraries' Streaming Media Guide.
    • Will the Libraries help purchase this ebook for my class?
      • Because of the significant increase in demand for ebooks this quarter, we are asking instructors to consider online alternates and equivalents to print texts before requesting a new ebook purchase. However, requests for ebook purchases for courses can be made here.
    • What options do I / my students have for accessing physical library materials?
      • For the health and safety of all employees, all Libraries staff are working remotely, and physical collections are unavailable to scan or pick-up at this time. (See COVID-19 Updates)
      • The following services are therefore unavailable: Request a UW item for pick up, Summit, UW Article Scanning Services, Course Instruction Scanning, Physical Course Reserves, Home Delivery, and Department Delivery.
      • Can I still get a scan of this chapter/article I need?
        • Interlibrary Loan continues to fill requests for articles and book chapters. Any requests that cannot be filled with electronic resources will be requested from other libraries. Requests may take longer than normal. Some requests may be cancelled if another library is unable to fulfill the request.
        • If you need a scan immediately, this document includes tools and tips on how to scan personal print materials at home.
      • How do I access newspapers like the New York Times or Washington Post online without a subscription?
      • I'm having issues using this specific technology for my class. Where do I get help?
        • Troubleshooting help for UW Enterprise Tools (e.g. Zoom, Panopto, Canvas) can be found on the Teaching & Learning Tools portal of UW IT-Connect.
        • The UW Center for Teaching & Learning (or equivalent UWB/UWT campus center) offers resources related to effective remote teaching with teaching with technology.
        • Other help may be available on the vendor websites of specific technologies.